This website is operated by My Home Move Limited, a registered company in England and Wales under company number 03874320 and with our registered office at 1 Frances Way, Grove Park, Enderby, Leicester, LE19 1SH ("My Home Move", "we", "us" or "our" in this policy).
My Home Move Limited is committed to complying with the UK’s Data Protection law and the EU General Data Protection Regulations (GDPR) for the protection of personal data, as well as the principles of data security in the configuration of our service. Where we decide the purpose and means for which personal data you supply through this website is processed, we are the "data controller."
Whether or not you become a user of My Home Move, we may use your personal data for the reasons set out below. If you become a customer My Home Move will use it to either provide the conveyancing services to you or to fulfil our contract with you. My Home Move will collect most of the data indirectly but information collected both directly and indirectly are mentioned in this statement.
Subject to applicable laws, we may monitor and record your calls, emails, text messages, social media messages and other communications in relation to your dealings with us. My Home Move will do this for self-regulatory practices, crime prevention and detection, to protect the security of our communication systems and procedures, to check for obscene or profane content, for quality control and staff training.
MHM processes your personal data for the following reasons:
Please note that you are free at any time to change your mind and withdraw your consent. The consequence might be that we cannot do certain things for you.
You can visit our website without giving away your personal information. My Home Move Limited uses Google Analytics and Cookies in order to improve our service, user experience and analyse how the website is used. Aside from the approximate location (IP address), the information collected by Google Analytics is mostly anonymous traffic data including browser information, device information, language.
We do not collect additional information, such as your age, gender, interests, bank details or clickstream.
The collected information is used to provide an overview of how people are accessing and using the My Home Move Website. It is not used for any additional purpose, such as to profile those who access our website.
If you are aged 18 or under, please get your parent/guardian’s prior permission whenever you provide personal information through the My Home Move Limited website. Users without this consent are not allowed to provide us with personal information. Please note that individuals under 18 are unable to purchase a property in the United Kingdom.
Where possible, My Home Move Limited will take steps to erase any personal data that is no longer necessary for the purposes for which it is collected or otherwise processed, or if you have withdrawn consent for it’s processing and retention.
The following criteria are used to determine data retention periods for your personal data:
In order to protect the personal data collected from you by My Home Move Limited against accidental or deliberate manipulation, loss, destruction or the access of unauthorised persons, technical and organisational security measures are constantly improved as part of our technological development. In addition, our employees, subcontractors and other support staff are obligated to observe confidentiality and data privacy.
Any access to your data that is stored at our company only takes place through an encrypted connection. By using the most up-to-date firewall systems, we provide the best possible protection for your data. Our website, as well as our internal case management systems, and our external case management portals (Client eWay and Introducer eWay) are encrypted using a SSL/TLS (Secure Sockets Layer/ Transport Layer Security) connection. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.
Wherever possible, we have tried to create a secure and reliable website for our users. However, you recognise that your use of the Internet and our website is entirely at your own risk and we have no responsibility or liability for the security of personal information transmitted via the Internet. All passwords and usernames allocated to you must be kept secret and must not be disclosed to anyone without our prior written authorisation. You must not use any false identity or email or other network communications and you must not attempt or participate in the unauthorised entry or viewing of another user’s account or into another system.
You must not use the services and/or network systems or any part thereof for fraudulent activities, or to breach another organisation’s security (cross-network hacking). You must not use any computer, computer equipment, network resources or any services provided by us for any illegal purpose, or for accessing, receiving or transmitting any material deemed illegal, indecent, offensive or otherwise unacceptable under UK Law.
We will monitor network traffic from time to time for the purposes of backup and problem solving and in order to ensure that you are not misusing any of the services provided to you.
If at any time we become aware that your data has been compromised, or that a breach of our systems and controls has occurred, which has an impact on the security of your data, we will notify the Information Commissioner’s Office, and you, without delay.
Your rights are as follows (please note that these rights do not always apply in all circumstances):
If you would like to exercise any of the above rights, please contact our Data Protection officer in writing:Data Protection Officer
You have the right to complain about Data Protection to My Home Move's supervisory authority the Information Commissioner’s Office (ICO). It has enforcement powers and can investigate compliance with data protection laws. You can contact the ICO on 0303 123 1113 or by visiting their website:https://ico.org.uk.
This policy will be reviewed, and may change, from time to time as a result of further development of our website, changes to legislation or the implementation of new technologies. My Home Move reserves the right to change this data protection information at any time with effect for the future. The revised policy will be posted to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it. We therefore recommend you read the current data protection information again from time to time.
Last updated: 18/05/2018
Date of Next Review: 18/05/2019